Returns and Exchanges Policy
If for any reason you are not completely satisfied with your online purchase and would like to return the item for a refund, please return the item to us in it’s original condition within 14 days of receipt.
Please note that earrings are excluded from the refund policy due to hygiene reasons. We are unable to refund or exchange any earrings purchased at Yumé Jewellery.
Also exempt from any refund or exchange are Bespoke, made to order items or jewellery altered to a customer request.
Yumé Jewellery will not refund the original postage costs. Exceptions to this are when the item is returned within 7 days of receipt according to distance selling regulations, or the item is faulty upon receipt.
To return an item to us, please follow the below steps:
- Fill out the Returns Form (Download returns form).
- Securely package your item/s in it’s original box.
- Please clearly address the package to:
26a North Street
Return the item to us via a secure, trackable service. If you are in the UK, we recommend Royal Mail Special Delivery.
Yumé Jewellery does not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit. These responsibilities are those of the customer.
When returning an item from overseas, please still make sure to follow the above steps.
Yumé Jewellery does not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit. These responsibilities are those of the customer. Therefore we strongly recommend using a secure and tracked service to return the goods to Yumé Jewellery.
Please take care if a customs declaration form is required, to correctly mark the goods as a ‘Returned Item’. This will ensure that no additional customs fees are incurred. In the instance that a item is incorrectly marked and a customs fee is incurred, this may be passed onto the customer. This may also delay the returns process.
If you are at all uncertain about how to correctly fill in the customs form, then please speak with the relevant customs or post department before returning the item. Alternatively you can contact us at Yumé Jewellery for further assistance on .
Any return received without a Return Number and completed Return Form will result in a delay in your refund being processed, and in some circumstances may be returned to the sender.
Returns received outside of the above stated timelines are accepted at the discretion of Yumé Jewellery.
Refunds will be issued within 15 days of Yumé Jewellery receiving your return.
All refunds of undamaged and unworn products that have been correctly return, will be credited to the customer via the original method of purchase.
Faulty goods returns
In the rare event that goods are delivered faulty or damaged please contact us on or so we can arrange a replacement or a refund.
If the package you receive is damaged or open please do not accept the delivery and contact us immediately to arrange a replacement. We will bear the costs of postage to return the goods and issue a re-delivery.
Faulty items will only be accepted for return if the goods have been delivered to the customer damaged, or if a manufacturing fault occurs within the 6 months after delivery. All items that are returned as faulty will be assessed by Yumé Jewellery, and any item displaying damage that is deemed to be a direct result of fair wear or accidental damage will not be accepted as faulty. We offer a full repairs service for such items. There will be a small charge for this service, to cover the cost of the repair along with any shipping costs incurred.
Very important, please note
Unauthorised returns/exchanges may be returned to the sender. Returns received outside the above time frames are accepted at the discretion of Yumé Jewellery.
Failure to return goods other than via Royal Mail Special Delivery does not affect your statutory rights. Returns Policy for items on sale is the same as our returns policy noted above.
If you have received an item as a gift, we will happily offer an exchange for an item of the same or greater value.
Please note that the above terms still apply to all exchange requests.
Online order cancellations
If you wish to cancel an order placed on our website please phone us on .
Please note that orders can only be cancelled if they have not already been dispatched. If your order has been dispatched, then we are unable to redirect it, so request that you follow the above return instructions upon receipt.
Providing that a purchase has been returned within 7 days of receipt, then your original postage costs will be refunded along with the full cost of the item.
The above does not affect your statutory rights.