At Yumé Jewellery, each piece of jewellery is lovingly hand made in Devon by Yumé and her small team. Many of the pieces available for purchase from our website are made specially to order, therefore we ask that you please be aware of our delivery times.
If your item is in stock, please allow 2-3 working days for dispatch and delivery from the date that you place your order. If we are required to make your piece of jewellery at our Devon workshop, please allow a possible 1-2 weeks from the date that you place your order, until your jewellery is dispatched for delivery. But we will let you know if we think it might take a bit longer.
You will receive a order confirmation once you place your order online, and a dispatch confirmation when your order is posted, with an estimated delivery time.
You can choose your delivery option at check out. We recommend you choose Royal Mail Special Delivery, a secure, next day delivery service which requires a signature upon receipt.
All the options will need a signature upon receipt, so unfortunately we cannot send to an unmanned PO BOX.
Please note only the Special Delivery will be insured.
Please note that although we offer a next day delivery service – this can depend on the time of year ( we get super busy around Christmas ) and sometimes we will need to make the jewellery first once your order has been placed. Therefore the next day delivery time is from the date of dispatch, not the date the order is placed. You will receive a confirmation email when your order has been finished and dispatched.
Delivery costs £12.00 per order. We use Royal Mail International Tracked & Signed service. Delivery times are estimated at 5-9 working days from date of dispatch.
Please note that we will need to make the jewellery once your order has been placed,. Therefore the next day delivery time is from the date of dispatch, not the date the order is placed. You will receive a confirmation email when your order has been finished and dispatched.
Your parcel will need a signature on arrival, so unfortunately we cannot send to an unmanned PO BOX.
How your order will arrive
Your order will be dispatched in an unbranded external envelope.
Jewellery is packaged in an Yumé Jewellery box, which is packaged in a protective external box.
All gift vouchers will be sent in a rigid envelope to help prevent damage whilst in transit.
Please be aware that any duty and taxes that may be due in the country of destination, are the responsibility of the customer.
Once an order is dispatched, you will receive a notification email, with a tracking number and details of how to track your parcel.
Most of the time your order will be dispatched in a few days. But if you have left it a bit late and need something sooner, or by a specific date, then just give our Boutique a call on .
Late and lost deliveries
If your delivery has been delayed, then please use the tracking number we provide you with in your dispatch confirmation email to enable you to locate it with Royal Mail.
We cannot refund or replace lost items until 20 working days after the date of despatch (30 days for international items) – this is when the Royal Mail classes items as being lost.
International delivery – When items are sent to another country, your parcel is often handled by more than one postal service. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.
Items not received but tracked as being delivered – This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. You can check the signature of the person that has signed for the parcel, by entering your tracking number on the Royal Mail website. Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address.
Yumé Jewellery cannot be held responsible for goods that are lost or delayed in transit.