Like most things that are much loved and often worn, there comes a time when it needs a little TLC. Our jewellery is no exception and we pride ourselves on being able to offer a full repair and re-conditioning service for your Yumé Jewellery at our Devon workshop.
Some of our most common repair services include replating of our gold plated items, replacement of broken chains and replacing a lost single earring.
If you have any repair related questions please contact us or you can call us on . Please note we are unable to confirm any possible charges over the telephone, as we require you send the item into us for assessment first.
Our current lead time for repairs is 3-4 weeks.
Gold plated pieces will eventually fade with time. The nature of how the piece is worn and cared for can significantly affect the speed of fading. Gold re-plating is not included in your warranty although we do offer a chargeable re-plating and polishing service on selected styles. Items adjusted by a person or company other than Yumé Jewellery or items returned for any reason other than a manufacturing fault will not be covered by your warranty.
Your Yumé Jewellery requires a little care and attention to keep it looking its best.
As with most precious metals, sterling silver tarnishes; having said this, it is less likely to happen as quickly if regularly worn.
Clean your silver jewellery in warm soapy water, ensuring that it is rinsed thoroughly and dried before storing. Alternatively polish your silver jewellery with a soft cloth.
Like gold, silver is susceptible to damage by chlorine and you should avoid wearing silver jewellery when using chlorine or bleach.
As with all fine things in life, you should take care to protect your jewellery and always store in a jewellery box, taking care not to drop, bash or scratch.
Gold vermeil is a layer of gold over sterling silver, and requires a little care and attention. Always remove your gold vermeil jewellery when applying scent, lotions and potions, or even better, always put your jewellery on last when getting dressed.
Never wear your gold vermeil jewellery in the shower or when swimming. Chlorine, especially at high temperatures, can permanently damage or discolour your gold vermeil jewellery.
Gently clean your gold vermeil jewellery with a soft polishing cloth.
As with all fine things in life, you should take care to protect your jewellery and always store in a jewellery box, taking care not to drop, or scratch.